Thank you for choosing RYNE YUANWU LLC! We hope you are satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you. Here is our refund and return policy:
- Refund Request Time
You can submit a refund request within 7 days of receiving the item. - Refund Conditions
The item must be unused and include all original packaging, labels, and accessories.
For hygiene reasons, certain items (items showing signs of use) cannot be returned after being opened.
Please keep your proof of purchase (such as a receipt or order confirmation email), as this is required when requesting a refund.
- Refund Process
Contact Customer Service: Please contact our customer service team via email at help@ryneyuanwu.store or by calling +1 (725) 699-3261, stating your refund request and order number.
Returning the Item:
You will receive a return address and further instructions.
Please wrap the item securely and ensure you use a reliable mail service to obtain a tracking number. Refund Processing:
Once we receive and inspect the returned goods, you will receive a refund within 5-10 business days, which will be returned to your original payment account.
Please note that bank processing times may vary.
- Return Shipping Costs
Return shipping costs: Unless the goods are defective or incorrect, return shipping costs are borne by the customer.
If the goods are damaged or defective during transit, we will cover the relevant return shipping costs.
- Exchange Policy
For exchanges, please follow the refund process above. After applying for a refund, you can reorder to obtain the desired goods. - Contact Us
For any questions or further information, please feel free to contact us:
Email: help@ryneyuanwu.store
Phone: +1 (725) 699-3261
Thank you for your support of RYNE YUANWU LLC. We look forward to providing you with excellent products and services!