Welcome to the RYNE YUANWU LLC FAQ section! Here, we answer the most frequently asked questions from our customers. If you can’t find the answer here, please feel free to contact us.
- How do I place an order?
You can browse our website, select the items you need, add them to your cart, and then proceed to checkout. Follow the prompts to fill in your shipping and payment information to complete your order.
- How is my order confirmed?
After placing your order, you will receive a confirmation email containing order details and the estimated shipping time. If you haven’t received a confirmation email, please check your spam/junk mail folder or contact us for confirmation.
- How long does shipping take?
We typically process and ship orders within 1-3 business days. Depending on your location, you will receive tracking information after your order is shipped. Generally, shipping time is 3-7 business days.
- How do I track my order?
You will receive an email containing a tracking number after your order is shipped. You can use this tracking number to check the status of your package on the courier company’s official website.
- How do I request a refund or return/exchange? Please contact our customer service team within 7 days of receiving the goods to request a refund or return. For detailed refund and return procedures, please see our Refund and Return Policy.
- Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed or shipped, we cannot make changes or cancellations.
- Are all items refundable?
Most items are refundable, but some items (such as products with obvious signs of use) may not be eligible for return after being opened. Please see our Refund and Return Policy for more information.
- What payment methods are accepted?
We accept various payment methods, including credit cards, debit cards, and other online payment services. You can choose your preferred payment method at checkout.
- How can I contact customer service?
You can contact our customer service team through the following methods:
Email: help@ryneyuanwu.store
Phone: +1 (725) 699-3261
If you have any further questions or need assistance, please feel free to contact us! Thank you for your support of RYNE YUANWU LLC, and we look forward to providing you with excellent service!